At AdverSaplec, customer satisfaction is our top priority. We understand that sometimes, despite our best efforts, things might not go as planned. Our refund policy is designed to ensure transparency and fairness for our clients.
- Service Guarantee:
- We strive to deliver exceptional advertising services. If you are not satisfied with our service, please contact us within 30 days of delivery.
- Our team will work with you to address any concerns and make necessary adjustments.
- Refund Eligibility:
- Refunds are available for services that have not been fully utilized or where significant issues prevent the fulfillment of the agreed-upon deliverables.
- Requests for refunds must be made within 30 days from the date of the initial service delivery.
- Process for Refunds:
- To initiate a refund request, please contact our customer support team with your order details and a brief explanation of the issue.
- Our team will review your request and, if deemed eligible, will process the refund within 7-10 business days.
- Exclusions:
- Custom services or those that involve significant third-party costs may not be eligible for full refunds. In such cases, partial refunds or service adjustments will be offered.
- Refunds do not cover changes in project scope initiated by the client after the project commencement.
- Commitment to Quality:
- We are committed to delivering high-quality advertising services and will always strive to resolve any issues to your satisfaction.
At AdverSaplec, your trust and satisfaction are vital to us. We appreciate your business and are here to support you every step of the way.